Frequently Asked Questions
Everything you need to know about Lowrance marine electronics and your order.
How do I update the software on my Lowrance fishfinder?
You can download the latest software updates from our official website onto a microSD card. Insert the card into your device and follow the on-screen prompts to ensure your sonar and GPS features are running the latest firmware.
What is the standard shipping timeframe for electronic equipment?
Most orders are processed within 1-2 business days. Due to the sensitive nature of marine electronics, we use specialized couriers to ensure safe delivery, typically arriving within 3-7 business days depending on your location.
Does my Lowrance device come with a manufacturer warranty?
Yes, all new Lowrance products come with a standard 1-year or 2-year limited warranty depending on the specific model. This covers defects in materials and workmanship under normal use.
What is your return policy for opened electronics?
We accept returns within 30 days of purchase. The item must be in its original packaging with all components, cables, and mounting hardware included. A restocking fee may apply if the factory seal is broken.
Are the transducers included with the display units?
Many of our HDS and Elite series units are sold as bundles that include a transducer. However, some professional-grade displays are sold as 'standalone' units to allow users to choose specialized sonar technology separately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options like Affirm to help you equip your boat with the best technology now and pay over time.